Practical business correspondence

[目次]

• CONTENTS
• PART 1. GENERAL REMARKS.
• CHAPTER I. MECHANICAL MAKE-UP
• CHAPTER II. ESSENTIAL QUALITIES OF BUSINESS LETTERS
• CHAPTER III. CONSTRUCTION OF BUSINESS LETTERS
• CHAPTER IV. PUNCTUATION AND CAPITALIZATION
• CHAPTER V. SPELLING,SYLLABIFICATION,AND COMPOUND WORDS
• CHAPTER VI. NUMERALS
• PART 2. SPECIMEN LETTERS AND USEFUL EXPRESSIONS
• CHAPTER I. MARKET INQUIRIES
• CHAPTER II. HANDLING INQUIRIES
• I. QUOTATIONS
• II. REPLIES TO REQUEST FOR CATALOGS AND SAMPLES
• III. FOLLOW-UP LETTERS
• CHAPTER III. OFFERS AND REPLIES
• I. OFFERS
• REPLIES TO OFFFRS
• CHAPTER IV. ORDERS AND CANCELLATION OF ORDERS
• I. ORDERS
• II. CANCELLATION OF ORDERS
• CHAPTER V. REPLIES TO ORDERS
• I. ACKNOWLEDGMENTS AND CONFIRMATIONS
• II. INABILITY TO ACCEPT
• CHAPTER VI. SHIPPING INSTRUCTIONS AND ADVICES
• I. SHIPPING INSTRUCTIONS
• II. SHIPPING ADVICES
• CHAPTER VII. COMPLAINTS AND CLAIMS
• CHAPTER VIII. ADJUSTMENT LETTERS
• CHAPTER IX. CREDIT
• CHAPTER X. COLLECTION
• CHAPTER XI. FINANCE
• I. REMITTANCES AND ACKNOWLEDGMENTS
• II. COMMERCIAL LETTERS OF CREDIT
• III. DRAFTS
• CHAPTER XII AGENCY
• CHAPTER XIII. CONSIGNMENTS
• CHAPTER XIV. INSURANCE
• I. FIRE INSURANCE
• II. MARINE INSURANCE
• CHAPTER XV. BUSINESS PROMOTION LETTERS
• I. SOLICITATION OF NEW BUSINESS
• II. SALES-PROMOTION LETTERS
• CHAPTER XVI. ANNOUNCEMENTS
• CHAPTER XVII. MARKET REPORTS
• CHAPTER XVIII. LETTERS OF PERSONAL INFORMATION
• I. LETTERS OF INTRODUCTION
• II. APPLICATION LETTERS
• III. INQUIRIES REGARDING CHARACTER AND REPLIES
• PART 3. CABLEGRAMS IN CODE
• APPENDICES

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