Second victim : error, guilt, trauma, and resilience

Sidney Dekker

How do people cope with having "caused" a terrible accident? How do they cope when they survive and have to live with the consequences ever after? We tend to blame and forget professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims'. Yet information on second victimhood and its relationship to safety, about what is known and what organizations might need to do, is difficult to find. Thoroughly exploring an emerging topic with great relevance to safety culture, Second Victim: Error, Guilt, Trauma, and Resilience examines the lived experience of second victims. It goes through what we know about trauma, guilt, forgiveness, and injustice and how these might be felt by the second victim. The author discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It explores the importance support and resilience and where the responsibilities for creating it may lie. Drawing on his unique background as psychologist, airline pilot, and safety specialist, and his own experiences with helping second victims from a variety of backgrounds, Sidney Dekker has written a powerful, moving account of the experience of the second victim. It forms compelling reading for practitioners, risk managers, human resources managers, safety experts, mental health workers, regulators, the judiciary, and many other professionals. Dekker provides a strong theoretical background to promote understanding of the situation of the second victim and solid practical advice about how to deal with trauma that continues after an event leading to preventable harm or even avoidable death of a patient, consumer, or colleague. Listen to Sidney Dekker speak about his book

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[目次]

  • Victims Who Are Second Victims? Research on the Second Victim Second Victimhood Symptoms: From Normal to Unnecessary First Victims, Second Victims, and This Book Trauma PTSD and Second Victims PTSD and Somatic Models Cognitive Models of PTSD The Risks of Pathologizing Second Victims Guilt Introduction Guilt, Control, and Learning Shame Investigation Introduction Empowering the Second Victim with an Investigation Investigation, Independence, and Timing Case Study: Empowering the Second Victim with an Investigation Justice Introduction Restorative Justice Forgiveness Introduction Forgiving as Act Forgiving as Process Self-Forgiveness Support Introduction Critical-Incident Stress Management and Psychological First Aid Implementing and Maintaining Organizational Support Systems Limits and Problems of Crisis and Trauma Intervention Resilience Introduction From Recovery to Resilience Resilient Individuals, Resilient Organizations References Index

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この本の情報

書名 Second victim : error, guilt, trauma, and resilience
著作者等 Dekker, Sidney
出版元 CRC Press
刊行年月 c2013
ページ数 xiii, 113 p.
大きさ 24 cm
ISBN 9781466583412
NCID BB19293153
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言語 英語
出版国 アメリカ合衆国
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