The performance mapping and measurement handbook

Jerry L. Harbour

To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics-depending on the level of detail and understanding required. During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into The Performance Mapping and Measurement Handbook. In this handbook, Dr. Harbour explains performance mapping and measurement techniques at widely differing spatial and temporal scales. Using real-world examples and language that is easy to understand, he demonstrates the effective use of: Node-link maps Process activity maps Process step maps Basic task element maps Event pathway maps Response timeline maps Key performance driver maps Filled with graphical illustrations, the book can be read sequentially or used as a "How do I do that?" reference book. It includes easy-to-follow explanations along with numerous examples of both good and bad implementation. In addition, it includes case studies from a wide range of operational and industrial settings that clearly demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes.

「Nielsen BookData」より

[目次]

  • Introduction Maps and Metrics Node-Link Maps What It Is When to Use Key Definitions General Description Linked Performance Measures Step-by- Step Instructions Insights, Cautions, and Potential Improvement Areas Throughput Capacity Constraints Excess System Variability Disruption Vulnerabilities Case Study References Process Activity Maps What It Is When to Use Key Definitions General Description Common Associated Performance Measures Step-By- Step Instructions Insights, Cautions, and Potential Improvement Areas Case Study References Process Step Maps What It Is When to Use Key Definitions General Description Common Associated Performance Measures Step-by- Step Instructions Insights, Cautions, and Potential Improvement Areas Case Studies References Basic Task Element Maps What It Is When to Use Key Definitions General Description Common Associated Performance Measures Step-by- Step Instructions Insights, Cautions, and Potential Improvement Areas Case Studies Remotely Operated Vehicle Operational Analysis Time-Critical Tactical Team Analysis References Event Pathway Maps What It Is When to Use Key Definitions General Description Common Associated Performance Measures Step-by- Step Instructions Insights, Cautions, and Potential Improvement Areas Case Study References Response Timeline Maps What It Is When to Use Key Definitions General Description Linked Performance Measures Step-by- Step Instructions Insights, Cautions, and Potential Improvement Areas Case Study References Key Performance Driver Maps What It Is When to Use Key Definitions General Description Common Associated Performance Measures Step-by- Step Instructions Insights, Cautions, and Potential Improvement Areas Case Study References Summary Compiled Glossary Compiled Reference List Index

「Nielsen BookData」より

この本の情報

書名 The performance mapping and measurement handbook
著作者等 Harbour Jerry L.
シリーズ名 A Productivity Press book
出版元 CRC Press
刊行年月 c2013
ページ数 ix, 175 p.
大きさ 26 cm
ISBN 9781466571341
NCID BB22278599
※クリックでCiNii Booksを表示
言語 英語
出版国 アメリカ合衆国
この本を: 
このエントリーをはてなブックマークに追加

このページを印刷

外部サイトで検索

この本と繋がる本を検索

ウィキペディアから連想