Leadership in the Open : A New Paradigm in Emergency Management

By (author) Crowe, Adam

As a relatively young field, emergency management has already undergone considerable evolution and change. And now that Web 2.0 technologies and social media sites such as Facebook and Twitter have become inherently ingrained in all facets of our lives, emergency managers must once again re-evaluate best practices and standardized approaches. Providing a roadmap for twenty-first century emergency management best practices, Leadership in the Open: A New Paradigm in Emergency Management examines public expectations relative to the use of communication and Web 2.0 technologies for emergency management activities. It covers current technologies along with the public's demand for transparency and ever-increasing need for instant information and updates. The book is divided into three sections that focus on the fundamentals of social media, the potential effects of its strategic use in disaster management, and the attitude of engagement that is effective for community commitment. Coverage includes efficiency, magnification, humility, creativity, ethics, the tension of changing public expectations, and long-standing best practices within the emergency management community. This book builds on the author's bestseller, Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management, by looking at an emergency manager's role not simply by job function, but on what the public demands. Filled with extensive real-world examples, this is an ideal guide for leaders in emergency management, first-response, and business continuity-as well as advanced level students preparing to enter the field.

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[目次]

  • The Rise of Social Media and Open Government Low Trust in Government Demographic and Technological Changes Social Media Use during Disasters Citizen Engagement in Traditional Government Communications Management, Administration, and Leadership Vulnerable Leaders Social Media: Connectivity and Conversation Social Media: Cost Effective and Timely Social Media: Transparency and Self-Correction Social Media: Altruism and Advocacy Traditional Leadership Models Mind-set Challenges The Rise of Open Government A New Paradigm of Leadership Leaders in the Open: Alicia Johnson Endnotes CHANGING EXPECTATIONS Transparency Introduction Definition of Transparency Types of Transparency Erosion of Public Trust Reasoning for Public Expectations of Transparency Transparency Leads to Increased Trust Compliance with Open Government Laws Methodology of Transparency: Reduction of Secrecy Creating Space through Transparency Specific Steps to Transparency Leaders in the Open: Patrice Cloutier Endnotes Instantaneous The Fundamentals of Conversation Speed of Social Media Social Media Amplification Social Media Velocity Traditional Media Validation Beyond 24/7 Technological Changes Digital Altruism Dedicated Staff and Resources Digitial Operations Center Leaders in the Open: Todd Jasper Endnotes Entrepreneurism Public Administration Flaw Consumer Choice Definition of Entrepreneurship Big Impact versus Fear of Failure Emergency Management Transactional Values Embracing Failure Trade Ideas and Leverage People Nonstop Innovation Entrepreneurial Characteristics In Emergency Management Leaders in the Open: Jeff Phillips Endnotes THE EFFECTS OF LEADING THROUGH ENGAGED SOCIAL MEDIA: EFFICIENCY, COLLABORATION, AND MAGNIFICATION Efficiency and Effectiveness External Forces Affecting Efficiency Social Media Efficiency Social Media Self-Correction Efficiency: More with Less Efficiency: Personnel and Resource Elasticity Efficiency: The Biology of Order What Efficiency Is Not Leaders in the Open: Sara Estes Cohen Endnotes Magnification Social Magnification Epidemics: How Information Spreads Volunteerism: Traditional and Unaffiliated Volunteer Management 2.0 Emergent Groups Addressing Unique Needs Techno-Volunteers The Challenge of Donations Management Donations Management 2.0: Texting Donations Management 2.0: Social Giving Moving toward Social Intelligence Crowdsourcing Intelligence Traditional Public Education Social Education Messaging Leaders in the Open: Sarah Waterman Endnotes Collaboration Introduction Characteristics of Collaboration Simultaneous Production Collaboration Creates Art Demographic Cues to Understanding Collaboration Public Expectations for Collaboration Crowdsourcing for Collaboration Emergency Management and Collaboration Collaborative Tools: Public Adoption Collaborative Tools: Open Source Technologies Leaders in the Open: Scott Reuter Endnotes ATTITUDE AND ENGAGEMENT Humility Fragmented Response Empowering Disaster Survivors What Is Humility? Devotion to Progress Duality Constructive Discontent Public Expectations of Social Knowledge Crowd Speed Why Emergency Managers Struggle with Humility Ego-Driven Assumptions Servant Leadership Rule of Three Leaders in the Open: Hal Grieb Endnotes Creativity and Design Form or Function Creativity Improves Functionality The Design Component of Creativity Types of Design Intelligence Collaborative and Interactive Creativity Creativity Drives Epidemics Hindrances to Creativity Facilitators of Creativity and Connectivity Becoming Design-Minded Developing Whole Products Branding in Emergency Management Leaders in the Open: Ethan Riley Endnotes Ethics and Character Introduction Trends in Ethical Behavior Beyond Emotions, Religion, or Law Societal Standards The Inspiration of Ethical Behavior Strategic Rather than Regulatory Whistleblower Expectations Social Media Impact on Ethical Standards Challenges to Legal Standards of Ethics Challenges to Industrial Standards of Ethics Emergency Management Biases Loss Aversion, Value Attribution, and Fundamental Attribution Error Ethical Decision Making Leaders in the Open: Bill Boyd Endnotes Index

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この本の情報

書名 Leadership in the Open : A New Paradigm in Emergency Management
著作者等 Crowe, Adam
書名別名 A New Paradigm in Emergency Management
出版元 Taylor & Francis Inc
刊行年月 2013.05.17
ページ数 327p
ISBN 9781466558243
言語 英語
出版国 アメリカ合衆国
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