Communication skills for effective management

Owen Hargie, David Dickson and Dennis Tourish

It is widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. "Communication Skills for Effective Management" demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' experiences of researching, teaching and consulting in a range of private and public sector organizations. From their academic and real-world involvement they have identified the core skills of effective management. Presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarize core points. Exercises are also provided to enable managers to put the material reviewed into practice. A text for undergraduate business and management students studying business communication and MBA students, this book should also be useful for practising managers.

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[目次]

  • Introduction: The World of the Communicative Manager It's Not What You Say: Communicating Non-verbally They Could Be Persuaded: Using Your Managerial Influence Let's Get Together: Teams at Word Steering The Way: Leading Meetings That Work That Silver-tongued Devil: Making Presentations Matter We Can Work It Out: Negotiating and Bargaining Will They Buy It?: Why Managers Must be Able to Sell Calling All Organisations: The Business of the Telephone Writing Matters: How to Create the Right Impression Tell It Like It Is: Communicating Assertively What's Your Problem: Helping in the Workplace The War For Talent: Selection Skills for Busy Managers Feedback Time: Performance Appraisal and Management Following The Correct Path: The Guiding Lights of Ethics and Audits Index

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この本の情報

書名 Communication skills for effective management
著作者等 Dickson, David
Hargie, Owen
Tourish, Dennis
出版元 Palgrave Macmillan
刊行年月 2004
ページ数 viii, 488 p.
大きさ 24 cm
ISBN 0333965752
NCID BA72060963
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言語 英語
出版国 イギリス
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